Q: How do I obtain a DLsite serial code?
This gift card can be used to exchange for DLsite points. After completing the payment, the system will automatically send the DLsite serial code to your email.
Q: How do I top up?
After purchase, the serial code will be sent to your email. Please enter the code in DLsite's My Page > Input Serial Code to redeem DLsite points.
Q: What is the validity period of the DLsite serial code?
Currently, there is no expiration date for the serial code. As long as DLsite continues to offer services, you can redeem it at any time. However, future legal or policy changes might introduce an expiration date, so it is recommended to redeem it for DLsite points as soon as possible. Points expire one year after the last acquisition or use.
Q: Can I get a refund?
Purchased serial codes are virtual goods and cannot be returned or canceled after purchase.
Q: What if I don't receive the email after entering my email address?
The email may be delayed. If you do not receive it within 1 hour, please attach your order information and contact [email protected] for assistance.
Q: What if the serial code is leaked or stolen?
You are responsible for managing and safeguarding the serial code. The seller is not responsible for any loss due to leakage, theft, or unauthorized use, and cannot reissue or refund.
